In the world of professional services firms, few businesses have as much personal impact on customer satisfaction as residential property management services. For HSB, the property management arm of a major European housing co-operative for over half amillion families, providing superior service is a top priority. It’s also a necessary underpinning to HSB’s growth plans.

Established in 1923, HSB-Stockholm is part of a federation of 30 HSB companies that builds or maintains one home in 10 in Sweden. Each is a regional collection of individual housing units co-operatively managed within larger buildings, with residents depending on HSB to maintain the buildings.

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